Refund Policy

At WefRefund Bank, our mission is to provide customers with a secure, transparent, and reliable payment-protection experience. As an intermediary between shippers, sellers, and buyers, we ensure that all payments, fees, and transaction-related charges made through shippers or our platform are safeguarded until the customer confirms successful receipt of goods or services.

This Refund Policy outlines the terms, conditions, and procedures for requesting and receiving refunds through Wefrefund.com.

2. Eligibility for Refunds

A customer may request a refund under any of the following circumstances:

2.1 Non-Delivery of Goods or Services

Refunds are available if:

• The purchased item(s) or service(s) were not delivered within the agreed timeframe.

• The seller or shipper fails to provide valid proof of delivery.

2.2 Delivery of Incorrect or Damaged Goods

Customers are eligible for refunds if:

• The delivered item(s) do not match the agreed description.

• The item(s) are damaged, unusable, or significantly defective upon delivery.

2.3 Failed or Fraudulent Transactions

WefRefund Bank provides refund assistance where:

• The customer was scammed or misled by a seller or shipping company.

• The seller or shipper becomes unreachable or refuses to honor the transaction.

• Payment was deducted but the order was not processed.

Customers must submit verifiable evidence to support all scam-related or fraud-related claims.

3. Refund Application Process

To initiate a refund, customers must submit an official request through Wefrefund.com, following these steps:

1. Complete the Refund Application Form.

2. Provide all required supporting documentation, including:

   • Payment receipts or transaction IDs

   • Order confirmations

   • Communication records with the seller/shipper

   • Proof of non-delivery, incorrect delivery, or fraud

3. Submit any additional details requested by our Refund Assessment Team.

Failure to provide accurate and complete information may delay or impact the refund decision.

4. Refund Assessment & Processing Time

4.1 Evaluation Period

All refund requests undergo a thorough review by our Refund Assessment Team.
Standard evaluation time: 3–10 business days, depending on case complexity.

4.2 Additional Verification

In certain cases, WefRefund Bank may need to contact the seller, shipper, or payment processor for verification.
This step may extend the processing time but ensures fair and accurate results.

4.3 Refund Approval

Once approved, refunds will be issued to:

• The original payment method, or

• The customer’s WefRefund account balance (if preferred)

Refund disbursements typically reflect within 3–7 business days after approval.

5. Non-Refundable Cases

A refund may be declined under the following conditions:

• Submission of false, manipulated, or unverifiable evidence

• Delivery of products in perfect condition matching agreed terms

• Failure to submit a refund request within the required timeframe

• Payments made outside WefRefund Bank’s approved channels or systems

6. WefRefund Protection Guarantee

We uphold a strong commitment to customer protection. Our WefRefund Protection Guarantee ensures support in cases involving:

• Scam attempts

• Fraudulent or dishonest sellers

• Misleading or uncooperative shipping companies

As long as the customer complies with all verification procedures, WefRefund Bank will assist in securing rightful reimbursement.

7. Contact Information

For further assistance regarding refunds, disputes, or account inquiries, customers may contact us:

Email: support@wefrefund.com
Website: www.wefrefund.com
Support Hours: 24/7 Customer Assistance