Shipping & Delivery Dispute Policy

1. Overview

This policy governs disputes related to shipping delays, non-delivery, incorrect items, or damaged goods.

2. When You May File a Shipping Dispute

Customers may file disputes if:

• A package is not delivered within the agreed timeframe

• Tracking information is invalid, unavailable, or manipulated

• The delivered goods do not match the order

• Goods arrive damaged or unusable

3. Required Proof

The customer must provide:

• Photos or videos of damaged goods

• Tracking screenshots

• Communication records

• Receipts and order details

4. Investigation Process

WefRefund will:

• Review all submitted evidence

• Contact the shipping company or seller

• Validate package status

• Determine eligibility for refund

5. Resolution Timeline

Typical resolution time: 3–10 business days.

6. Outcomes

Possible outcomes include:

• Full refund

• Partial refund

• Replacement approval (if seller cooperates)

• Dispute dismissal (if evidence is insufficient)